After coming back to the factory version, all you need to do is, install the latest version again and signed in to Play Store app again. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter. But rest assured we read every message we receive. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. This is a free service we offer and we won’t charge you a penny for it. We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. Thank you so much for reading! Connect with us We would appreciate it if you helped us spread the word so please share this post if you found it helpful. I hope that we’ve been able to help you fix the problem with your device. Press the Power key to restart the device.When the master reset is complete, ‘Reboot system now’ is highlighted.Press Power button to select and start the master reset.Press the Volume down key until ‘Yes - delete all user data’ is highlighted.Press the Volume down key several times to highlight ‘wipe data / factory reset’.When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset. You need to do this because you really can’t download and install applications from the Play Store without addressing the “Authentication is required” error. After this and the error is still showing up, then you have no other choice but to do the next procedure.īackup your files and data and then factory reset your Galaxy Note 9. Removing and readding your account will let you know if your password still works because if not, you won’t be able to properly setup your device. Authentication has something to do with your account, most of the time. The next thing to do is to remove your Google account from your phone and just add it again. Many owners who encountered this problem said this procedure fixed the problem so it might work for you as well. This will reset it back to its default settings and configuration as well as replace its cache and data files that may have been corrupted for some reason. Go to your Settings, tap Accounts & sync, find your Google account, tap it and select Account sync.Īfter doing the first two procedures and the error is still showing up, then try clearing the cache and data of the Google Play Store itself. Your phone must be properly synced with Google servers. It is an authentication error and if you’re pretty sure that you’ve properly set your account up in your phone, it might be just a minor issue with the sync. After which, download and app to see if the error still shows up. Better yet, try doing the forced restart by pressing both volume down and power keys at the same time and holding them down together for 10 seconds or more. It’s because it might be just a result of a minor glitch in the system. Remove your Google account and add it again.įirst of all, you must try to restart your phone especially if it’s the first time you encountered this error.Resync your device with Google servers.Going back to our troubleshooting, here’s what you need to do if your Galaxy Note 9 keeps showing the “Authentication is required” error… If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. Odds are that we’ve already published a post that tackles similar problems. Since we’ve encountered this problem in the past, we’ll share with you the procedures we used to fix it.īefore anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. In fact, you may be able to get rid of it by doing a procedure or two.Ĭontinue reading below as I will walk you through in troubleshooting your Galaxy Note 9 that keeps showing up the “Authentication is required” error every time you try to download an app from the Play Store. The thing is it might be a very pesky little error but it’s not really that hard to fix. Some of our readers that own the Samsung Galaxy Note 9 complained to have encountered this problem. It’s because it’s not a device-specific problem but an issue with the Play Store itself. The Google Play Store error “Authentication is required” may occur from time to time.
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